Privacy Policy
1. Introduction
Pearson Nexus Solutions ("we," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
2. Information We Collect
Personal Information
We collect information you provide, including:
- Name and contact information (phone, email, address)
- Date of birth
- Health insurance preferences and needs
- Communications with us
Automatically Collected Information
We may collect:
- Device and browser information
- IP address and location data
- Website usage data
- Cookies and similar technologies
3. SMS/Text Messaging Privacy
When you consent to receive text messages, the following applies:
3.1 Information Collected
- Mobile phone number
- SMS consent preferences (transactional, marketing)
- Opt-in timestamp and method
- Message delivery status
3.2 How We Use SMS Information
Your phone number and SMS consent are used only to send messages you have consented to receive, including:
- Appointment reminders and confirmations
- Quote and application updates
- Document requests
- Enrollment reminders (with marketing consent)
3.3 Opt-Out
Reply STOP to any message to immediately unsubscribe. You will receive one confirmation message.
3.4 Help
For assistance: Reply HELP, email [email protected], or call (630) 294-4614.
3.5 SMS Data Protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
Your phone number and SMS consent information will only be used to send you messages you have consented to receive from Pearson Nexus Solutions. We do not sell, rent, or share your mobile phone number or SMS consent data with any third parties for their marketing purposes.
3.6 Supported Carriers
Services designed for major U.S. carriers. Not all carriers guaranteed.
3.7 TCPA Compliance
Messages sent only between 8:00 AM and 9:00 PM in your local time zone.
4. How We Share Information
We may share your information with:
Insurance Carriers
To provide quotes and facilitate enrollment.
Service Providers
Third parties who assist with website hosting, CRM, and communication services. They are contractually obligated to protect your information.
Legal Requirements
When required by law or to protect rights and safety.
Important: SMS Data Exception
All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
5. Data Retention
We retain information as long as necessary to provide services, comply with legal obligations, and resolve disputes.
6. Data Security
We implement appropriate security measures including encryption, secure access controls, and regular assessments. However, no method is 100% secure.
7. Cookies
We use cookies to remember preferences, understand usage, and improve services. You can control cookies through browser settings.
8. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children.
10. Your Rights
Depending on location, you may have rights to:
- Access: Request a copy of your information
- Correction: Request corrections to inaccurate data
- Deletion: Request deletion (subject to exceptions)
- Opt-Out: Opt out of marketing communications
Contact us to exercise these rights.
11. California Privacy Rights
California residents may have additional rights under CCPA, including the right to know, delete, and opt out. We do not sell personal information.
12. Changes to This Policy
We may update this policy. Changes will be posted with an updated date.
13. Contact Us
Pearson Nexus Solutions
314 Brandywine Dr
Valrico, FL 33594
Email: [email protected]
Phone: (630) 294-4614